Client Support

FAQ

How can I track my order?

When you place an order with Koenigsegg you will receive a confirmation email. Following that, you will receive a shipping confirmation, and that will contain the tracking number you need to follow your package. The shipping confirmation will come from UPS, our logistics partners.

I didn't receive a confirmation email

Please allow a couple of hours after placing an order for your confirmation to come through. If you're concerned, contact us at gear@koenigsegg.com and we can give you an update.

Can I change my order after it's placed?

It is possible in some instances. Please contact gear@koenigsegg.com to see if the order has been processed. If not, we're happy to help you change the order.

How do I return an item?

1. State the return reason on paper, pack with the item
2. Pack the item, return note, and invoice in original packaging
3. Contact gear@koenigsegg.com to receive a return label
4. Place the return label on the package
5. Leave the package at your nearest UPS service point

You will be refunded as soon as we have received your return.

Contact

Koenigsegg Automotive AB
Kelliehousevägen 73, 262 74 Ängelholm, Sweden
Phone: +46 431 45 44 60
Email: gear@koenigsegg.com